How to Work With Us
From first call to guest-ready
A step-by-step guide to partnering with Clnr. Know exactly what to expect at every stage.
Ready to get started?
Book a 30-minute intro call and we can have you set up within 24 hours.
The onboarding process
From first contact to your first guest-ready property. Here is exactly what happens.
Book an intro call
We start with a conversation to understand your requirements. Tell us about your properties, your current setup, and what you need from a cleaning partner.
- Discuss your property portfolio and turnover frequency
- Understand your current pain points
- Explain how Clnr works and answer your questions
- Determine if we are a good fit for each other
Account setup
Once we agree to work together, we create your account and add your properties. If you use property management software, we connect the integration.
- Create your Clnr portal account
- Add your properties with addresses and access details
- Set up integrations (Guesty, Hostaway, etc.) if applicable
- Configure your notification preferences
First booking
Book your first clean through the portal or let our system auto-schedule based on your calendar sync. We assign a vetted cleaner and confirm the booking.
- Choose your service type (turnover or deep clean)
- Select your preferred date and time window
- Receive cleaner assignment confirmation
- Provide any special instructions
The clean
Our cleaner arrives, follows the standardised checklist, and completes the job. You receive real-time status updates throughout.
- Cleaner checks in on arrival
- Follows 100-point cleaning checklist
- Takes photos on completion
- Marks property as guest-ready
Verification & feedback
Review completion photos in your dashboard. Rate the clean and provide feedback. Any issues can be reported immediately for resolution.
- View before/after photos in your portal
- Rate the cleaning quality
- Report any issues within 24 hours
- Build relationship with your assigned cleaner
What to expect
Our commitments to you on response times and service levels.
Within 2 hours
Response time
We respond to all enquiries within 2 business hours. Urgent requests are prioritised.
Within 30 minutes
Booking confirmation
Once you book a clean, cleaner assignment is confirmed within 30 minutes.
Instant
Completion notification
You are notified immediately when a property is marked guest-ready.
Same day
Issue resolution
Any reported issues are addressed the same day, with re-cleans if necessary.
After onboarding
Once onboarded, managing your turnovers becomes simple. If you have connected a booking platform integration, our system automatically creates cleaning jobs for each checkout. No manual scheduling required.
For each job, we assign the best available cleaner based on location, availability, and workload. You receive notifications at each stage: assignment, check-in, completion. Photo verification ensures you always know the state of your property.
Your dedicated dashboard shows the status of every property in your portfolio. Filter by property, date, or status. Export reports for your records. Everything in one place.
Ready to start?
Book a 30-minute intro call. We will discuss your requirements and get you set up within 24 hours.