Terms & Conditions

1. Booking & Payment

• All bookings are subject to availability
• Payment is due in full prior to or on completion of service unless otherwise agreed
• Prices are fixed per property size, not hourly

2. Access & Preparation

Clients must ensure:

• Full access to the property at the agreed time
• Utilities (water and electricity) are available
• Property is free of hazards

Clnr is not responsible for delays caused by lack of access or utilities.

3. Cancellations & Rescheduling

• Cancellations within 48 hours of the booking may be charged up to 50%
• Cancellations within 24 hours may be charged 100%
• Rescheduling is subject to availability

4. Service Scope

• Airbnb turnover cleans are maintenance cleans, not deep restoration
• End-of-tenancy cleans are deep cleans and include carpet cleaning unless otherwise stated
• Services outside the agreed scope may incur additional charges

5. Carpet Cleaning

• Included only in end-of-tenancy packages
• Airbnb carpet cleaning is charged separately
• Stains may not be fully removable due to wear, age, or prior damage

6. Quality & Feedback

• Any issues must be reported within 24 hours of service completion
• We will assess and, where appropriate, arrange a return visit
• Claims made after this period may not be accepted

7. Damage & Liability

• Clnr takes care at all times
• Pre-existing damage must be disclosed prior to cleaning
• Liability is limited to the value of the service provided

8. Right to Refuse Service

Clnr reserves the right to refuse or withdraw service in cases of:

• Unsafe working conditions
• Severe neglect or biohazards not disclosed in advance
• Abuse toward staff

9. Pricing Updates

Prices are reviewed annually and may be updated with notice.